JOB PURPOSE
The Sales Representative – Shop Floor will welcome and attend to customers, understand their needs, recommend suitable products, and convert walk-in and online enquiries into sales — while providing excellent customer service and maintaining an attractive shop floor.
KEY RESPONSIBILITIES
- Welcome and attend to customers with warm, professional service
- Recommend products and guide customers through the buying process
- Proactively engage walk-in customers and convert enquiries into sales; meet assigned sales targets
- Respond promptly to customer enquiries via social media, DMs, and WhatsApp
- Process transactions accurately using the POS system; generate invoices and receipts
- Maintain a clean, organized, and well-presented shop floor
- Follow up with customers on enquiries, orders, and reservations
- Prepare and submit daily sales reports; maintain accurate records
- Maintain confidentiality of customer, sales, and company information
- Support stock checks, promotions, and other shop-floor activities as needed
QUALIFICATIONS & EXPERIENCE
- Bachelor's degree, HND, or OND
- 1–3 years' experience in retail sales, customer service, front-desk operations, or social media sales
- Experience using a POS system to process transactions
- Experience handling customer enquiries via WhatsApp and social media
KEY COMPETENCIES
- Strong sales ability and customer-conversion skills
- Excellent customer service and interpersonal skills
- Warm, confident, and approachable personality
- Strong verbal and written communication
- Good numerical ability and attention to detail
- Ability to multitask, work under pressure, and meet targets
- High level of honesty, accountability, and integrity