Accepting Applications
Employment Requirements
• HND/B.Sc. in any related discipline. • Minimum of two (2) years’ experience in Customer
Service. • Excellent communication skills. • CRM knowledge. • Strong problem-solving ability. • Good negotiation skills. • Excellent customer relationship management skills.
6 WHITEROSE-CUSTOMER EXPERIENCE DPT.
• Computer proficiency. Benefits
• HMO
• Pension
• Group Life Insurance
• Monthly Data Allowance
• Annual Leave
• Quarterly Performance Bonus
• Staff Appreciation Incentive
KPIs
• Customer Satisfaction Score
• First Contact Resolution
• Complaint Resolution Time
• Customer Retention
• Follow-up Completion Rate
• CRM Update Accuracy
• Customer Feedback Rating
• Escalation Rate
• Service Quality Compliance
• Monthly Performance Achievement