Grade Level: SBE – Manager
Location: Idumota, Enu-owa, Idumagbo, Ikoyi, Bamgbose, LBS, Moloney, Apapa, Kofo Abayomi, Tin-can Island, Warehouse Road, Apapa, Ijora Badia, Ikeja GRA. Lagos, Nigeria
Employment Type: Full-Time
Industry: Banking / Financial Services
Job Summary
The Branch Manager is responsible for the overall leadership, performance, and profitability of the branch. The role involves driving business growth, managing branch operations, ensuring excellent customer service delivery, and maintaining compliance with regulatory and internal policies. The ideal candidate will demonstrate strong leadership, commercial acumen, and a deep understanding of retail and commercial banking operations.
Key Responsibilities
Business Development & Revenue Growth
- Drive deposit mobilization and grow the branch’s liability and asset portfolio.
- Develop and execute strategies to meet and exceed business targets.
- Identify new market opportunities and expand the customer base across retail and SME segments.
- Build and maintain strong relationships with high-value clients and key stakeholders.
Branch Operations Management
- Oversee daily branch operations to ensure efficiency and service excellence.
- Ensure adherence to operational policies, procedures, and service standards.
- Monitor branch performance metrics and implement improvement initiatives.
Leadership & People Management
- Lead, coach, and supervise branch staff to achieve individual and team targets.
- Foster a high-performance culture focused on accountability and results.
- Identify training needs and support staff development and succession planning.
Customer Experience & Service Delivery
- Ensure exceptional customer service and prompt resolution of customer complaints.
- Drive customer retention and satisfaction initiatives.
- Promote the bank’s products and digital channels to enhance customer engagement.
Risk Management & Compliance
- Ensure strict compliance with regulatory requirements and internal control policies.
- Monitor and mitigate operational, credit, and fraud risks within the branch.
- Ensure proper documentation and adherence to KYC/AML guidelines.
Financial Performance & Reporting
- Manage the branch’s budget, profitability, and cost efficiency.
- Prepare and present periodic performance reports to regional management.
- Track and analyze financial performance indicators to drive decision-making.
Qualifications & Experience
- Bachelor’s degree in Business Administration, Finance, Economics, or related field.
- Minimum of 8–12 years’ experience in banking, with at least 3–5 years in a leadership role.
- Strong experience in retail banking, SME banking, or commercial banking.
- Professional certifications (e.g., ACA, ACCA, CIBN) are an added advantage.
Key Skills & Competencies
- Strong leadership and team management skills
- Business development and sales acumen
- Financial analysis and portfolio management
- Customer relationship management
- Risk awareness and compliance orientation
- Excellent communication and interpersonal skills
- Strategic thinking and problem-solving ability
Key Performance Indicators (KPIs)
- Deposit growth and asset portfolio performance
- Revenue and profitability targets
- Customer acquisition and retention rates
- Loan book quality (NPL ratio)
- Operational efficiency and compliance metrics
- Staff performance and engagement levels
